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Thank you for choosing Paper Planes. We strive to provide you with high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer the following refund policy:
1. Returns and Exchanges:
• We accept returns and exchanges within 30 days of the original purchase date.
• To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Please include the original receipt or proof of purchase with your return or exchange request.

2. Refund Process:
• Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
• If the item is approved for a refund, we will initiate the refund to your original method of payment.
• Please note that shipping costs are non-refundable, and the customer is responsible for return shipping expenses unless the return is due to a manufacturing defect or an error on our part.
3. Damaged or Defective Items:
• If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product.
• We may require photos or additional information to assess the issue.
• Depending on the circumstances, we will either provide a replacement or issue a refund for the damaged or defective item.
4. Cancellation:
• If you need to cancel an order, please contact us as soon as possible.
• We will make every effort to accommodate your request, but please note that once the order has been shipped, it cannot be canceled.
5. Contact Us:
• If you have any questions about our refund policy or need assistance with a return or exchange, please reach out to our customer support team at paperplanes.norway@gmail.com
• We are here to help and will respond to your inquiry as soon as possible.
Note: This refund policy is subject to change without prior notice. Please refer to our website or contact our customer support team for the most up-to-date information.
Thank you for your understanding and cooperation. We appreciate your support and look forward to serving you again.
Paper Planes